Privacy Policy

Customer Privacy Policy

Science-scope is an innovative solution for all your optical devices institution established in Belgium with company number 0765735519, registered address: Rue de Nazareth 7, 5630 Cerfontaine, Belgium. Science-scope provides an app associated with an universal adapter offering the tools needed to spread, teach and create optical science. Under data protection law, we are what is known as the ‘controller’ of your personal data processed in relation to our services you receive through the Science-scope website and the Science-scope app. The Science-scope website and the Science-scope app are operated together with Science-scope SRL (our parent company) whose registered office is Rue de Nazareth 7, 5630 Cerfontaine, Belgium, company number 0765735519 (Science-scope). Effective date: 07 July 2021 The basics WE ARE COMMITTED TO PROTECTING AND RESPECTING YOUR PRIVACY. We will: always keep your personal data safe and private; never sell your personal data; and allow you to manage and review your marketing choices at any time. 1. About us The Science-scope group is made up of different companies. We will let you know which Science-scope company you have a relationship with when you first apply for or use a Science-scope product or service. You can always tell which Science-scope company you have a primary relationship with by scrolling to the bottom of the ‘settings’ section in the Science-scope app. 2. Why do I need to read this policy? We will collect your personal data when you use: our website at www.Science-scope.com; the Science-scope app; or any of the services you can get access to through the Science-scope app or website. When we say ‘personal data’, we mean information which can be used to personally identify you (for example, a combination of your name and postal address). THIS POLICY CONTAINS IMPORTANT INFORMATION This policy explains what information we collect, how we use it, and your rights if you want to change how we use your personal data. If you have concerns about how we use your personal data, you can contact our Data Protection Officer at dpo@Science-scope.com. Your personal data 3. What personal data do you collect about me WE COLLECT DIFFERENT TYPES OF PERSONAL DATA FROM YOU AND OTHERS The table below explains what personal data we collect and use. We collect information you provide when you: fill in any forms; correspond with us; register to use the Science-scope app; open an account or use any of our services; take part in online discussions, surveys or promotions; speak with a member of our customer support team (either on the phone or through the Science-scope app); enter a competition; or contact us for other reasons. We will collect the following information: Your name, address, and date of birth; Your email address, phone number and details of the device you use (for example, your phone, computer or tablet); Your Science-scope username (this is random and is automatically assigned to you when you first join but you will be able to change it), password and other registration information; Identification documents (for example, your passport or driving licence), copies of any documents you have provided for identification purposes and any other information you provide to prove you are eligible to use our services; Records of our discussions, if you contact us or we contact you (including records of phone calls); Your image in photo or video form (where required as part of our Know-Your-Client (KYC) checks or where you upload a photo to your Science-scope account). If you give us personal data about other people (such as your spouse or family), or you ask us to share their personal data with third parties, you confirm that you have brought this policy to their attention beforehand. Information from your device Whenever you use our website or the Science-scope app, we collect the following information: Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your log-in information, the browser type and version, the time-zone setting, the operating system and platform, the type of device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system and the type of mobile browser you use; Information about your visit, including the links you have clicked on, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling and clicks), and methods used to browse away from the page; Information stored on your device, including if you give us access to contact information from your contacts list. The Science-scope app will regularly collect this information in order to stay up to date (but only if you have given us permission). Information about your location If you have location services in the Science-scope app switched on, we track your location using GPS technology. Information from your employer (for Science-scope Business only) If your employer uses Science-scope Business and nominates you as a Science-scope account user, your employer will provide us with information about you. Typically, this will include your name and business contact details. If your employer nominates you as a Science-scope Business account user, we will also get information about: how you use your Science-scope Business account; and your device (as explained above). Information from social media Occasionally, we will use publicly available information about you from selected social media websites or apps to carry out enhanced due diligence checks. Publicly available information from social media websites or apps may also be provided to us when we conduct general searches on you (for example, to comply with our sanctions screening obligations). If you are a Science-scope Business customer, we may collect information about you if you make it publicly available on social media websites or apps. We only do this as part of our Science-scope Business KYC checks. For example, if you have not yet set up a website for your business, we may need to look at information available on social media websites or apps to make sure your business is legitimate. Information from publicly available sources We collect information and contact details from publicly available sources, such as media stories, online registers or directories, and websites for enhanced due diligence checks, security searches, and KYC purposes for Science-scope Business customers. Science-scope Business Customers BUSINESS CUSTOMERS If you are a Science-scope Business customer, we will need to confirm your identity as part of our KYC process. We will ask you to provide documents, and will also collect information from third parties, such as commercial registers, for this purpose. 4. What is your legal basis for using my personal data? We must have a legal basis (a valid legal reason) for using your personal data. Our legal basis will be one of the following. Keeping to our contracts and agreements with you We need certain personal data to provide our services and cannot provide them without this personal data. Legal obligations In some cases, we have a legal responsibility to collect and store your personal data (for example, under anti-money laundering laws we must hold certain information about our customers). Legitimate interests We sometimes collect and use your personal data, or share it with other organisations, because we have a legitimate reason to use it and this is reasonable when balanced against your right to privacy. Consent Where you’ve agreed to us collecting your personal data, for example when you have ticked a box to indicate you are happy for us to use your personal data in a certain way. We have explained more about how we use your personal data in the How do you use my personal data? section below. Substantial public interest Where we process your sensitive personal data (sometimes known as special category personal data) to adhere to government regulations or guidance, such as our obligation to support you if you are or become a vulnerable customer. 5. How do you use my personal data? We use your personal data so we can provide the best service, tell you about products and services you may be interested in, and meet our legal obligations. PROVIDING OUR SERVICES Whenever you apply for a product or service, we will use your personal data to check your identity (as part of our KYC process) and decide whether or not to approve your application. We use your personal data to give you details of our products and services and to help us develop new products and services. We use your personal data to contact you by phone and provide you with information about our products or services, as well as customer support services. We may monitor or record any communications between you and us, including phone calls, to maintain appropriate records, check your instructions, analyse, assess and improve our services, and for training and quality control purposes. Science-scope Junior is our account for children and teenagers aged between 7 and 17. We have a separate Data Privacy Statement for Science-scope Junior that explains how we process Science-scope Junior customers’ personal data. The Data Privacy Statement is specifically designed to be understood by children and teenagers. HERE’S AN EXAMPLE OF HOW WE USE YOUR PERSONAL DATA TO PROVIDE OUR SERVICES Our legal basis is one or more of the following: keeping to contracts and agreements between you and us; legitimate interests (we need to be efficient about how we meet our obligations and we want to provide you with good products and services); or legal obligations. MARKETING AND PROVIDING NEW PRODUCTS AND SERVICES THAT MIGHT INTEREST YOU We use your personal data to do the following: provide you with information about other products and services we offer that are similar to those you have already used (or asked about, where allowed by law); provide you with information about our products or services which we think you might be interested in. To help us do this, we may use information about you to help us better understand your interests. You can opt out of this by using the privacy settings in the Science-scope app or by emailing our Data Protection Officer at dpo@Science-scope.com. if you agree, provide you with information about our partners’ promotions or offers which we think you might be interested in; if you agree, allow our partners and other organisations to provide you with information about their products or services; measure or understand the effectiveness of our marketing and advertising, and provide relevant advertising to you; ask your opinion about our products or services; process applications for products and services available through us, and make decisions about whether to approve applications. Remember, you can ask us to stop sending you marketing information by adjusting your marketing choices (the Do you use my personal data for marketing? section below explains how to do this). HERE’S AN EXAMPLE OF HOW WE USE YOUR PERSONAL DATA FOR MARKETING If you are a Science-scope customer, we may contact you about optional extras or promotional offers. We may use personal data we gather about you through your use of our services to tailor these offers to you. Our legal basis is one or both of the following: legitimate interests (to develop our products and services, define types of customers for new products or services, and to be efficient about how we meet our legal and contractual duties); or consent (for you to receive marketing from other organisations). TO KEEP OUR SERVICES UP AND RUNNING We use your personal data to manage our website and the Science-scope app, (including troubleshooting, data analysis, testing, research, statistical and survey purposes), and to make sure that content from our website is presented in the most effective way for you and your device. For more information, please see our Cookies Policy. We also use your personal data to allow you to take part in interactive features of our services, to tell you about changes to our services, and to help keep our website and the Science-scope app safe and secure. HERE’S AN EXAMPLE OF HOW WE USE YOUR PERSONAL DATA TO RUN OUR SERVICES If any changes we make to our services affect you, we’ll normally contact you using the email address you gave us when you signed up, or through the Science-scope app, to tell you about the changes. Our legal basis is one or more of the following: keeping to contracts and agreements between you and us; legitimate interests (to be efficient about how we meet our obligations and keep to regulations that apply to us); or consent (where required by law). HELPING WITH SOCIAL INTERACTIONS We use your personal data to help social interactions through our services or to add extra functions in order to provide a better experience. HERE’S AN EXAMPLE OF HOW WE USE YOUR PERSONAL DATA FOR SOCIAL INTERACTIONS We’ll let you know if any Science-scope customers are in the same area as you (if you and they have location services switched on). If you give us permission, we’ll use the contacts list on your phone, so you can easily upload photos to your savings vaults in the Science-scope app. Our legal basis is one or both of the following: legitimate interests (to develop our products and services and to be efficient in meeting our obligations); or consent (to access information held on your phone (for example, contacts in your contacts list), to track you when you have location services switched on). PROVIDING LOCATION-BASED SERVICES We use your personal data to provide relevant advertising to you (for example, information on nearby merchants), to protect against fraud, and to let you know when any of your contacts who are Science-scope customers are in the same area as you (if they have location services switched on). Our legal basis is one or more of the following: keeping to contracts and agreements between you and us; legitimate interests (to develop and market our obligations and keep to regulations that apply to us); or consent (to track you when you have location services switched on). PREPARING ANONYMISED STATISTICAL DATASETS We prepare anonymised statistical datasets about our customers’ spending patterns for forecasting purposes or to help governments in policy-making. These datasets may be shared internally or externally with others, including non-Science-scope companies. We produce these reports using information about you and other customers. The information used and shared in this way is never personal data and you will never be identifiable from it. Anonymised statistical data cannot be linked back to you as an individual. Our legal basis is one or both of the following: legitimate interests (to conduct research and analysis, including to produce statistical research and reports); or legal obligations. MEETING OUR LEGAL OBLIGATIONS, ENFORCING OUR RIGHTS AND OTHER LEGAL USES We may need to share personal data about you: with other organisations (for example, fraud-prevention agencies); if this is necessary to meet our legal obligations or in connection with legal claims; or to help detect or prevent crime. You can find out more in the Do you share my personal data with anyone else? section below. Our legal basis is one or more of the following: legitimate interests (to keep to laws and regulations that apply to us); substantial public interest (if we process your sensitive personal data to keep to legal requirements that apply to us); or legal obligations. 6. Do you make automated decisions about me? Depending on the Science-scope products or services you use, we may make automated decisions about you. This means that we may use technology that can evaluate your personal circumstances and other factors to predict risks or outcomes. We do this for the efficient running of our services and to ensure decisions are fair, consistent and based on the right information. Where we make an automated decision about you you have the right to ask that it is manually reviewed by a person. You can find out more about this in the What are my rights? section below. For example, we may make automated decisions about you that relate to: monitoring your account to detect fraud and crime. Our legal basis is one or both of the following: keeping to contracts and agreements between you and us; or legal obligations. Our legal basis is one or more of the following: consent (where we are required to collect your consent by law); legal obligations; keeping to contracts and agreements between you and us ; or legitimate interests (to develop and, in the future, offer products to our customers). 8. How do you use my personal data for marketing? If you sign up to our services, and where allowed by law, we will assume you want us to contact you by post, email and SMS text message with information about Science-scope products, services, offers and promotions. We may use the personal data we have collected about you in order to tailor our offers to you. You can adjust your preferences, or tell us you don’t want to hear from us, at any time. Just use the privacy settings in the Science-scope app or click on the unsubscribe links on any marketing message we send you. We won’t pass your details on to any organisations outside the Science-scope group of companies for their marketing purposes without your permission. You can find out more in the Do you share my personal data with anyone else? section. Your rights 9. What are my rights? You have the right to be told about how we use your personal data. We provide this privacy policy to explain how we use your personal data. If you ask, we will provide a copy of the personal data we hold about you. We can’t give you any personal data about other people, personal data which is linked to an ongoing criminal or fraud investigation, or personal data which is linked to settlement negotiations with you. We also won’t provide you with any communication we’ve had with our legal advisers. You can ask us to correct your personal data if you think it’s wrong. You can have incomplete or inaccurate personal data corrected. Before we update your file, we may need to check the accuracy of the new personal data you have provided. You can ask us to delete your personal data. You can ask us to delete your personal data if: there’s no good reason for us to continue using it; you gave us consent (permission) to use your personal data and you have now withdrawn that consent; you have objected to us using your personal data; we have used your personal data unlawfully; or the law requires us to delete your personal data. Just to let you know, we may not be able to agree to your request. As a regulated financial services provider, we must keep certain customer personal data even where you ask us to delete it (we’ve explained this in more detail below). If you’ve closed your Science-scope account, we may not be able to delete your entire file because these regulatory responsibilities take priority. We will always let you know if we can’t delete your personal data. You can object to us processing your personal data for marketing purposes. You can tell us to stop using your personal data for marketing. You can object to us processing other personal data (if we are using it for legitimate interests). If our legal basis for using your personal data is ‘legitimate interests’ and you disagree with us using it, you can object. However, if there is an overriding reason why we need to use your personal data, we will not accept your request. If you object to us using personal data which we need in order to provide our services, we may need to close your account as we won’t be able to provide the services. You can ask us to restrict how we use your personal data. You can ask us to suspend using your personal data if: you want us to investigate whether it is accurate; our use of your personal data is unlawful but you do not want us to delete it; we no longer need your personal data, but you want us to continue holding it for you in connection with a legal claim; or you have objected to us using your personal data (see above), but we need to check whether we have an overriding reason to use it. You can ask us to transfer personal data to you or another company. If we can, and are allowed to do so under regulatory requirements, we will provide your personal data in a structured, commonly used, machine-readable format. You can withdraw your permission. If you have given us any consent we need to use your personal data, you can withdraw your consent at any time by changing your privacy settings in the Science-scope app or sending an email to dpo@Science-scope.com. (Note, it will have been lawful for us to use the personal data up to the point you withdrew your permission). You can ask us to carry out a human review of an automated decision we make about you. If we make an automated decision about you that significantly affects you, you can ask us to carry out a manual review of this decision. Your ability to exercise these rights will depend on a number of factors. Sometimes, we will not be able to agree to your request (for example, if we have a legitimate reason for not doing so or the right does not apply to the particular information we hold about you). 10. How do I exercise my rights? To exercise any of your rights set out in the previous section, you can contact us through the Science-scope app or send us an email at dpo@Science-scope.com. For security reasons, we can’t deal with your request if we are not sure of your identity, so we may ask you for proof of your ID. Science-scope will usually not charge you a fee when you exercise your rights. However, we are allowed by law to charge a reasonable fee or refuse to act on your request if it is manifestly unfounded or excessive. If you are unhappy with how we have handled your personal data you can complain to your local data protection authority. In the United Kingdom, this is the ICO website. In the EU, there are national and regional data protection authorities (a list is available on this website). 11. Do you share my personal data with anyone else? Science-scope GROUP COMPANIES We share your personal data within the Science-scope group of companies in order to provide you with the best service. OTHER Science-scope CUSTOMERS We will ask you to let us sync your mobile phone contacts. This will help you to identify which of your trusted mobile phone contacts are Science-scope customers. Your ‘trusted contacts’ will also be able to see if you are a Science-scope customer through our ‘Find Friends’ functionality. ‘Find Friends’ gives you access to Science-scope features like sharing files with your friends, splitting screens, group and finding other Science-scope customers near you. We use technological safeguards to ensure a ‘trusted contact’ is somebody you already know and who knows you (for example, you have each other saved in each other’s mobile phone contacts lists or have already received or given file through a peer-to-peer with them). Both you and your trusted contact must have synced your mobile phone contacts lists with Science-scope to be viewable to each other in the Science-scope app. We only show your basic contact details in the Science-scope app to your trusted contacts who are also Science-scope customers (for example, your name (as saved in your friend’s contacts list), mobile phone number, Science-scope username, your Science-scope profile photo (if you have one)). You can, of course, choose not to sync your contacts list with Science-scope. This means that you will not be able to identify which of your mobile phone contacts are Science-scope customers. You can also turn off ‘Find Friends’ through the privacy settings in the Science-scope app. SUPPLIERS The table below explains which suppliers we normally share your personal data with. Suppliers who provide us with IT, payment and delivery services To help us provide our services to you. Analytics providers and search information providers To help us improve our website or app. Customer-service providers, survey providers and developers To help us to provide our services to you. Communications services providers To help us send you emails, push notifications and text messages. THIRD PARTY PAYERS We may share your name with third parties that pay money into your Science-scope account. This is necessary to confirm that the payment has been made to the correct account. PARTNERS WHO HELP TO PROVIDE OUR SERVICES We may share your personal data with our partners in order to provide you with certain services you have asked us for. If you are a Science-scope Business customer, we may share your personal data with our partners (through the Science-scope Business API) when you switch this function on through Science-scope Connect. HERE’S AN EXAMPLE OF WHEN WE MIGHT SHARE YOUR PERSONAL DATA WITH OUR PARTNERS We will only share your personal data in this way if you have asked for the relevant service or it is provided as part of one of our plans. From time to time we may work with other partners to offer you co-branded services or promotional offers, and we will share some of your personal data with those partners. We will always make sure you understand how we and our partners process your personal data for these purposes. Our partners will have their own privacy policies explaining how they use your personal data. It’s important that you read those privacy policies as well. For example, our third party video provider, Vonage Company, will process your personal data in accordance with its own privacy policy. FOR LEGAL REASONS We also share your personal data with fraud-prevention agencies to check your identity, protect against fraud, keep to anti-money laundering laws and confirm that you are eligible to use our products and services. HERE’S AN EXAMPLE OF WHEN WE MIGHT SHARE YOUR PERSONAL DATA FOR LEGAL REASONS If you give us false or inaccurate personal data and we identify fraud, we will let fraud-prevention agencies know. Law-enforcement agencies may check and use this personal data. If fraud is detected, you could be refused certain services. You can contact us through the Science-scope app to ask us for details of the fraud-prevention agencies we may share your personal data with. We may also need to share your personal data with other third party organisations: if we have to do so under any law or regulation; if we sell our business; in connection with criminal or fraud investigations; to enforce our rights (and those of customers or others); or in connection with legal claims. SOCIAL MEDIA AND ADVERTISING COMPANIES HERE’S AN EXAMPLE OF WHEN WE MIGHT SHARE YOUR PERSONAL DATA FOR ADVERTISING PURPOSES We may share your personal data (your name, email address and app events) with our advertising partners in the ways described below, but the personal data is hashed before we send it, and the social-media platform we share it with is only allowed to use that hashed personal data in the ways described below. When we use social media for marketing purposes, your personal data may be shared with the social-media platforms so that they can check if you also hold an account with them. If you do, we may ask the advertising partner or social-media provider to: use your personal data to send our adverts to you, because we think that you might be interested in a new Science-scope product or service; not send you our adverts, because the marketing relates to a service that you already use; or send our adverts to people who have a similar profile to you (for example, if one of our services is particularly useful to people with similar interests to the ones on your social-media profile, we may ask our advertising partner or social-media partner to send our adverts for that service to those people). An example of how we may use social media for marketing purposes is through Facebook’s ‘Custom Audience’ tool, the terms of which are available here. Our legal basis is: legitimate interests. You can contact us at any time, either through the Science-scope app or by emailing dpo@Science-scope.com, if you do not want us to share your personal data for advertising purposes. You can also use the privacy settings in the Science-scope app to opt out from having your personal data shared in this way. Remember you can also manage your marketing preferences directly with any social media provider that you have an account with. WHERE YOU ASK US TO SHARE YOUR PERSONAL DATA Where you direct us to share your personal data with a third party, we may do so. For example, you may authorise third parties to act on your behalf (such as a lawyer, accountant or family member or guardian under a power of attorney). Science-scope and your personal data 12. Will my personal data go outside of the United Kingdom or Europe? As we provide an international service, we may need to transfer your personal data outside the United Kingdom or European Economic Area (EEA) in order for us to provide our services. We will take all reasonable steps to make sure that your personal data is handled securely and in line with this privacy policy and data protection laws. If you would like more information, please contact us through the Science-scope app or by sending an email to dpo@Science-scope.com. 13. How do you protect my personal data? We recognise the importance of protecting and managing your personal data. Any personal data we process will be treated with the utmost care and security. This section sets out some of the security measures we have in place. We use a variety of physical and technical measures to keep your personal data safe and prevent unauthorised access to, or use or disclosure of it. Electronic data and databases are stored on secure computer systems with control over access to information using both physical and electronic means. Our staff receives data protection and information security training. We have detailed security and data protection policies which staff are required to follow when they handle your personal data. While we take all reasonable steps to ensure that your personal data will be kept secure from unauthorised access, we cannot guarantee it will be secure during transmission by you to our app, a website or other services. We use HTTPS (HTTP Secure), where the communication protocol is encrypted through Transport Layer Security for secure communication over networks, for all our app, web and payment-processing services. If you use a password for the Science-scope app or our website, you will need to keep this password confidential. Please do not share it with anyone. When you use our services, which includes our social network accounts and the Science-scope Community forum, do not share any personal data that you don’t want to be seen, collected or used by other customers, as this personal data will become publicly available. 14. How long will you keep my personal data for? We will generally keep your personal data for six years after our business relationship with you ends or such period as may be required by applicable local laws. However, if you receive services from our Belgium company, Science-scope, we will keep your personal data for eight years after our business relationship with you ends. We are required to keep your personal data for this long by anti-money laundering and laws. We may keep your personal data for longer because of a potential or ongoing court claim or another legal reason. 15. How will you keep me updated on how you use my personal data? If we change the way we use your personal data, we will update this policy and, if appropriate, let you know by email, through the Science-scope app or through our website. 16. Do you use cookies on your websites? We use cookies to analyse how you use our website. Please read the Cookies Policy for more information about cookies.